How we use your information

We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

Your Personal Details, such as your name, email, address, purchase history, screen name and phone number.

What we do

Why we do it

Why we need to do it (the legal stuff!)

Identify you when you visit our website or contact us for a quote / purchase / enquiry

Checking your identity helps us to keep your information safe from fraudsters

Legally, we have to do this and it is also important for us

Deliver your purchases to you

It’s a bit hard to send your order if we don’t use your name and contact details!

It’s an important part of our contract commitment to you

Send you account and service updates, such as updates to our Terms and Conditions and order confirmations

To keep you informed of any changes to Our services

Legally, we have to do this, it’s an important part of our contract commitment to you, and it’s also important for us to keep you updated

Send you order updates by text or  e-mail 

So you know when your order is due to arrive

It’s an important part of our contract commitment to you

Manage your participation in any promotions, offers or discount schemes you choose to participate in

To ensure you receive any discounts or offers relevant to you at the time

We will treat this as an important contract commitment to you if you choose to participate

Direct you to the right part of our website

To get you to the products that you want faster

It’s important to us that you get the best out of your shopping experience

Send you information about our products and services

We like to keep you up to date and help you get the best from our products and services 

It’s up to you to choose what you hear from us and what you hear about but it’s also important for us to tell you about the best product and services we have to offer!

Your contact history with us

What you’ve said to us — for example, by email, on instant chat, on Social Media, or in private message. 

What we do

Why we do it

Why we need to do it (the legal stuff!)

Provide customer service and support

After all, you expect the best service from us!

It’s an important part of our service and also part of our contract commitment to you

Improve the services and support we provide to you

So that you get the best possible customer service

It is important for us to train our staff

Purchase history and saved items

What you’ve bought in the past and when you have asked us to tell you that something is back in stock.

What we do

Why we do it

Why we need to do it (the legal stuff!)

Help you keep track of items you like, update you when we have new availability and let you share them, your way

To help you get to the products that you like faster and so you can get the best out of our products and your account

It’s up to you if you want to use these services but we would love you to share all our good stuff

Handle returns in accordance with our Terms and Conditions and provide customer service and support

Because you expect the best service from us and, after all, we can’t provide a refund if we don’t know what you’ve bought!

It’s an important part of our contract commitment to you

Analyse what you have bought, searched for, or returned, which helps us find out what you like.

To ensure we are giving you what you want, providing you with the best service we can, and so we can stay ahead of the competition.

It is important for us to know your preferences.

Your responses to surveys, feedback and competitions

What we do

Why we do it

Why we need to do it (the legal stuff!)

We occasionally ask for feedback on our products or how you feel we are doing. 

It makes good sense to check how you feel about us and your purchases from time to time and we can use this information to improve our service.

It’s up to you whether you take part.

Manage the competitions that you choose to enter and get prizes to the winners. We will let you know how we use your data at the point of entry.

We need to let you know if you win!

If you take part we will treat this as an important contract commitment to you.

Keeping your information

We’ll hold on to your information for as long as you continue to be an KTHA customer and for as long as we are required to keep it to ensure we meet our legal requirements across the globe.   

Is the same reason as table seen in “How we use your information”

Purchase history and saved items

What you’ve bought in the past, what you’ve searched for – including using our Style Match feature – what you’ve saved or added to a board for another time, and when you have asked us to tell you that something is back in stock.

What we do

Why we do it

Why we need to do it (the legal stuff!)

Help you keep track of items you like, update you when we have new availability and let you share them, your way

To help you get to the products that you like faster and so you can get the best out of our products and your account

It’s up to you if you want to use these services but we would love you to share all our good stuff

Handle returns in accordance with our Terms and Conditions and provide customer service and support

Because you expect the best service from us and, after all, we can’t provide a refund if we don’t know what you’ve bought!

It’s an important part of our contract commitment to you

Analyse what you have bought, searched for, or returned, which helps us find out what you like.

For Style Match, once we’ve shown you your search results we store the photo for one month and keep it separated from anything else that identifies you.

To ensure we are giving you what you want, providing you with the best service we can, and so we can stay ahead of the competition.

It is important for us to know your preferences.

We match your purchases to links from affiliates who might have introduced you to KTHA or promoted a particular product when you visited their site. We share relevant purchase history with them, so they know when they have made a successful introduction

We have a number of “introducers” who direct new customers to us or promote our products on their sites

It is important for us to generate new customers through different sources

Information about your phone or laptop, and how you use our website

Information collected when you browse our site, including your IP address and device type, how you use our website (such as the pages you visit and the products you look at) and, if you choose to share it with us, your location data.

What we do

Why we do it

Why we need to do it (the legal stuff!)

Identify you when you visit our website

If we can remember you, we can give you the best possible shopping experience.

It is important for us that you get the best shopping experience

Improve our website and set default options for you (such as language and currency)

It’s important for us, and it’s much easier for you, if we know the language and currency you prefer, and it also helps us to protect your information

It is important for us to know what you like to give you the best shopping experience

Send information about our products and services to you

We like to keep you up to date and help you find products. You can find out more in our section on Marketing messages below

It is important for us to show you things we think you will like and that may make your shopping experience better

Monitor visitors to our site and analyse their behaviour

To protect our website and to help make our service better

This is important for us and legally, we have to do this!

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you:

  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
  • Affiliates who help us reach out to potential new customers or promote our products on their websites
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

You may choose to take advantage of some of our additional services, in which case, depending on your choices we may share your data with the following categories of companies to fulfil the services you have asked for:

  • Other third party payment providers, when you choose to use their payment services

Marketing messages

If you have said we can, we’ll send you marketing messages to keep you aware of what we’re up to and to help you see and find our products and services. 

How to stop marketing messages from wordpress-374839-2108458.cloudwaysapps.com

You can control the marketing communications you receive from us through the Contact Preferences section of your KTHA account. You also have the following options: 

  • Emails:  You can also click on the ‘unsubscribe’ link in any marketing email you receive, and this will take you to the Contact Preferences section of your account so you can unsubscribe from that method of communication. 
  • Text Messages:  You can also text “stop” to the number provided within the communication and this will unsubscribe you from that method of communication. 
  • Any method of Marketing:  You can contact our Customer Care team .  Once you do this, we will update our records to ensure that you don’t receive further marketing messages. 

If you tell us you don’t want to receive marketing messages it might take a few days for all our systems to be updated, so we would ask for your patience as you might get messages from us while we process your request.
Please note that opting out of marketing messages will not stop service communications, such as order updates, or where you have asked for a specific ‘back in stock’ notification.

Your rights

You have a lot of rights relating to your personal information, these are:

  • The right to be informed about how your personal information is being used (like this notice!)
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages, which you can do through My Account
  • The right to withdraw consent for any consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider
  • The right to ask us to explain any computer-system decision about you
  • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

If you want to exercise your rights, have a complaint, or just have questions, please contact us. As a starting point, we have 30 days in which to respond to you. Our contact details are at the end of this Policy.

Privacy Policy

 

WHAT ARE COOKIES

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies.

 

HOW WE USE COOKIES

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

 

DISABLING COOKIES

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

 

THE COOKIES WE SET

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

 

THIRD PARTY COOKIES

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.

Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; twitter, facebook, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

 

MORE INFORMATION

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods. This Cookies Policy was created with the help of the CookiePolicyGenerator.com